Our terms And Conditions

Terms and Conditions of Celtic Barks Ltd - Staffie Behaviour Specialists

Booking & Rebooking Policy

At Celtic Barks, we understand that life happens — and sometimes you may need to

reschedule your call. We don’t charge for your initial booking, but to respect everyone’s time and keep things running smoothly, we’ve introduced the following policy: 

If you miss your scheduled call or cancel with less than one hour’s notice, a £20

rebooking fee will apply. 

This £20 fee is fully refundable once you attend your rescheduled call. 

If you do not attend the rescheduled call or cancel again with less than one hour’s notice,

the fee will not be refunded. 

This small measure helps us reduce last-minute cancellations and ensures we can offer

appointment times to other owners who are waiting for support. 

Thank you for understanding and for valuing our trainers’ time — we’re excited to help you

and your Staffie continue your training journey! 

1. Acceptance of Terms

By accessing or using the online or in person dog training services provided by Celtic Barks

Ltd, you agree to abide by these Terms and Conditions. If you do not agree with any part of

these terms, please refrain from using our services.

2. Services Offered

Celtic Barks offers online and in person dog training services, which may include live video

sessions, pre-recorded training materials, and written content, all aimed at improving dog

behaviour and obedience.

3. Payment and Fees

a. Payment for services must be made in accordance with the pricing and payment terms

agreed upon and stated in the contract.

b. All fees are non-refundable unless otherwise specified in writing by Celtic Barks Ltd.

c. Celtic Barks Ltd reserves the right to modify its fees at any time with notice.

d. By agreeing to these Terms and Conditions, you acknowledge and agree that you are

obligated to make full and timely payments as specified in the agreed-upon package or

payment plan. In the event that you fail to make any payment as required or fail to engage in the event of non-payment, Celtic Barks Ltd reserves the right to seek immediate payment of the outstanding balance for the entire package or service, including any late fees or charges incurred as a result of non-payment. Celtic Barks also reserves the right to cancel the contract and future services in the event of non payment.

e. If you have opted for a monthly payment plan, we will automatically set your payments up for the 1st of each month.

4. Support Sessions (Attendance & Access)

a. The Staffie Support Circle provides access to weekly live group support sessions. These

sessions are held at scheduled times and are available to all paying members.

b. Members do not book individual appointments. Instead, members must register to attend the weekly support sessions in advance using the method provided by Celtic Barks Ltd.

c. Members may attend as many or as few support sessions as they wish during their active

membership period. Attendance is optional and based on the member’s availability.

d. Support sessions provide members with the opportunity to:

Ask questions

Receive guidance and education

Participate in group discussion

However, attendance or participation does not guarantee specific outcomes, and support is

provided on a group basis rather than as 1:1 training.

e. Celtic Barks Ltd is not responsible for a member’s inability to attend a session due to

scheduling conflicts, technical issues, or failure to register. Missed sessions are not

refundable, transferable, or eligible for replacement.

f. Session schedules, formats, and delivery platforms may be updated or changed at the

discretion of Celtic Barks Ltd, with reasonable notice provided where possible.

5. Liability

a. Celtic Barks Ltd and its trainers will not be held liable for any injuries, damages, or losses

resulting from the training process.

b. Clients are solely responsible for their dogs and should maintain control over their pets

during training sessions.

6. Copyright and Use of Materials

a. All training materials provided by Celtic Barks Ltd are protected by copyright laws and are

for personal use only.

b. You may not reproduce, distribute, or publicly display any training materials without prior written consent from Celtic Barks Ltd.

7. Privacy

a. Celtic Barks Ltd respects your privacy and will handle your personal information in

accordance with our Privacy Policy.

b. Client personal information will only be used for the purpose of providing dog training

services and will not be shared with third parties without consent.

c. By using our services, you agree to these Terms and Conditions and you consent to us using video content and pictures you send us, across our social media.

8. Termination of Services

a. Celtic Barks Ltd reserves the right to terminate services at any time. Especially if a client

engages in abusive behaviour (on any of our platforms), fails to adhere to these Terms and

Conditions, or if theirs or their dog’s behaviour poses a risk to the safety of any human or

animal. Any payments made up to this point are non-refundable.

b. If you choose to terminate your contract at any time (including if you decide to re-home

your dog or in the unfortunate event of their passing), the full contract amount remains

payable. Celtic Barks Ltd reserves the right to assess this on a case-by-case basis so please

make us aware of your circumstances.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of

England and Wales. Any disputes arising under or in connection with these terms shall be

subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

Celtic Barks Ltd reserves the right to update or modify these Terms and Conditions at any

time without prior notice. Clients are encouraged to review these terms regularly.

11. Celtic Barks Ltd Services

At Celtic Barks Ltd, we are committed to ensuring the best training experience for both you

and your dog. We require a collaborative effort from our valued clients. The following terms

outline your responsibilities:Attendance: Clients are expected to attend training sessions as outlined in the agreed-upon program. Attendance is fundamental to the success of the training.

Implementation of Training Advice: Clients are expected to actively implement the

training advice and techniques provided by our skilled trainers. Consistent application is

crucial for achieving desired results.

Completion of Homework and Training Tasks: Clients must diligently complete all

assigned homework and training tasks within the specified time frames. Evidence of

completed tasks, if requested, may include video footage or other forms of

documentation.

Timely Payments: Payments for the services rendered by Celtic Barks Ltd must be made

promptly according to the agreed-upon schedule.

Communication regarding Training Issues: In the event of any challenges or concerns

regarding the training, clients are required to promptly inform Celtic Barks Ltd. This

enables us to address issues and provide necessary support or modifications to the

training plan.

We, at Celtic Barks Ltd, assure our clients of our unwavering dedication to delivering high-

quality training services. In turn, we request your commitment to fulfilling the above-stated

responsibilities to contribute to the success of the training program.

By using Celtic Barks Ltd's online and in person dog training services, you acknowledge that

you have read, understood, and agreed to these Terms and Conditions.