Our terms And Conditions

Terms and Conditions of Celtic Barks Ltd - Staffie Behaviour Specialists 

Booking & Rebooking Policy

At Celtic Barks, we understand that life happens — and sometimes you may need to reschedule your call. We don’t charge for your initial booking, but to respect everyone’s time and keep things running smoothly, we’ve introduced the following policy:

• If you miss your scheduled call or cancel with less than one hour’s notice, a £20 rebooking fee will apply.
• This £20 fee is fully refundable once you attend your rescheduled call.
• If you do not attend the rescheduled call or cancel again with less than one hour’s notice, the fee will not be refunded.

This small measure helps us reduce last-minute cancellations and ensures we can offer appointment times to other owners who are waiting for support.

Thank you for understanding and for valuing our trainers’ time — we’re excited to help you and your Staffie continue your training journey! 

1. Acceptance of Terms

By accessing or using the online or in person dog training services provided by Celtic Barks Ltd, you agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Services Offered
Celtic Barks offers online and in person dog training services, which may include live video sessions, pre-recorded training materials, and written content, all aimed at improving dog behaviour and obedience.

3. Payment and Fees
a. Payment for services must be made in accordance with the pricing and payment terms agreed upon and stated in the contract.

b. All fees are non-refundable unless otherwise specified in writing by Celtic Barks Ltd.

c. Celtic Barks Ltd reserves the right to modify its fees at any time with notice.

d. By agreeing to these Terms and Conditions, you acknowledge and agree that you are obligated to make full and timely payments as specified in the agreed-upon package or payment plan. In the event that you fail to make any payment as required or fail to engage in the event of non-payment, Celtic Barks Ltd reserves the right to seek immediate payment of the outstanding balance for the entire package or service, including any late fees or charges incurred as a result of non-payment. Celtic Barks also reserves the right to cancel the contract and future services in the event of non payment. 

e. If you have opted for a monthly payment plan, we will ask you to pick a date of payment that suits you. If you fail to choose a date we will automatically set your payments up for the 1st of each month. 

4. Cancellation, Rescheduling and Appointments.
a. Clients must provide at least 24 hours' notice for cancelling or rescheduling a training session.

b. Failure to provide adequate notice may result in forfeiture of the session without re-scheduling. This is at the discretion of Celtic Barks Ltd.

c. Clients will receive reminders to schedule their Zoom calls within the designated dates specified in their package. Please ensure bookings are made within this timeframe and reach out to Celtic Barks if you encounter any availability issues. You’ll receive reminders via WhatsApp to book your calls throughout your package, but please note that it is your responsibility to make sure they’re scheduled. Reminders are there to help, but you shouldn’t rely solely on them. The link to book your calls will remain the same for the entire duration of your package (with the exception of your onboarding call at the start). Please ask if you are unsure on where/how to book.

5. Liability
a. Celtic Barks Ltd and its trainers will not be held liable for any injuries, damages, or losses resulting from the training process.

b. Clients are solely responsible for their dogs and should maintain control over their pets during training sessions.

6. Copyright and Use of Materials
a. All training materials provided by Celtic Barks Ltd are protected by copyright laws and are for personal use only.

b. You may not reproduce, distribute, or publicly display any training materials without prior written consent from Celtic Barks Ltd.

7. Privacy
a. Celtic Barks Ltd respects your privacy and will handle your personal information in accordance with our Privacy Policy.

b. Client personal information will only be used for the purpose of providing dog training services and will not be shared with third parties without consent. 

c. By signing these Terms and Conditions, you consent to us using video content and pictures you send us, across our social media.

8. Termination of Services

a. Celtic Barks Ltd reserves the right to terminate services at any time. Especially if a client engages in abusive behaviour, fails to adhere to these Terms and Conditions, or if theirs or their dog’s behaviour  poses a risk to the safety of any human or animal. The initial deposit and payments made up to this point are non-refundable.

b. If you choose to terminate your contract at any time (including if you decide to re-home your dog or in the unfortunate event of their passing), the full contract amount remains payable. Celtic Barks Ltd reserves the right to assess this on a case-by-case basis so please make us aware of your circumstances.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

Celtic Barks Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. Clients are encouraged to review these terms regularly.

11. Celtic Barks Ltd Services

At Celtic Barks Ltd, we are committed to ensuring the best training experience for both you and your dog. We require a collaborative effort from our valued clients. The following terms outline your responsibilities:

• Attendance: Clients are expected to attend all scheduled training sessions as outlined in the agreed-upon program. Attendance is fundamental to the success of the training.
• Implementation of Training Advice: Clients are expected to actively implement the training advice and techniques provided by our skilled trainers. Consistent application is crucial for achieving desired results.
• Completion of Homework and Training Tasks: Clients must diligently complete all assigned homework and training tasks within the specified time frames. Evidence of completed tasks, if requested, may include video footage or other forms of documentation.
• Timely Payments: Payments for the services rendered by Celtic Barks Ltd must be made promptly according to the agreed-upon schedule.
• Communication regarding Training Issues: In the event of any challenges or concerns regarding the training, clients are required to promptly inform Celtic Barks Ltd. This enables us to address issues and provide necessary support or modifications to the training plan.

We, at Celtic Barks Ltd, assure our clients of our unwavering dedication to delivering high-quality training services. In turn, we request your commitment to fulfilling the above-stated responsibilities to contribute to the success of the training program.

By using Celtic Barks Ltd's online and in person dog training services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at info@celticbarks.com.